Dr Lam Siew Yong

journal article
  • Siew Yong Lam, Kee Luen Wong, Thean Chye Lee, "A literature review and proposed framework TQM, market orientation and performance of service organizations", International Journal of Academic Research, PROGRESS PUBLISHING COMPANY, Volume 6, Issue 3, pp 1-10, May 2014 (ISSN: 2075-4124).
  • Johnn-Yee Choy, Siew-Yong Lam, Thean-Chye Lee, "SERYICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS: REVIEW OF LITERATURE AND CONCEPTUAL MODEL DEVELOPMENT", INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH, PROGRESS PUBLISHING COMPANY, Volume 4, Issue 3, pp 11-15, July 2012 (ISSN: 2075-4124).
  • Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi, Kongkiti Phusavat, "A structural equation model of TQM, market orientation and service quality: Evidence from a developing nation", Managing Service Quality, Emerald, Volume 22, Issue 3, pp 281-309, May 2012 (ISSN: 0960-4529).
  • Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi, Binshan Lin, "The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis", Total Quality Management & Business Excellence, Routledge, Volume 22, Issue 12, pp 1277-1297, December 2011 (ISSN: 1478-3363).
  • CHEE-KEONG CHOONG, SIEW-YONG LAM, "FOREIGN DIRECT INVESTMENT, FINANCIAL DEVELOPMENT AND ECONOMIC GROWTH: PANEL DATA ANALYSIS", THE IUP JOURNAL OF APPLIED ECONOMICS, IUP Publications, Volume 10, Issue 2, pp 57-73, April 2011 (ISSN: NIL).
  • CHEE-KEONG CHOONG, SIEW-YONG LAM, ZULKORNAIN YUSOP, "PRIVATE CAPITAL FLOWS TO LOW-INCOME COUNTRIES: THE ROLE OF DOMESTIC FINANCIAL SECTOR", JOURNAL OF BUSINESS ECONOMICS AND MANAGEMENT, Vilnius Gediminas Technical University, Volume 11, Issue 4, pp 598-612, December 2010 (ISSN: NIL).
  • Voon-Hsien Lee, Siew-Yong Lam, Keng-Boon Ooi, Mohammad Samaun Safa, "Structural Analysis of TQM and Its Impact on Customer Satisfaction and Innovation", International Journal of Modelling in Operations Management (IJMOM), Inderscience Publishers, May 2010 (ISSN: NIL).
  • CHEE-KEONG CHOONG, SIEW-YONG LAM, "The Determinants of Foreign Direct Investment in Malaysia: A Revisit", Global Economic Review, Routledge: Taylor & Francis, Volume 39, Issue 2, pp 175-195, June 2010 (ISSN: NIL).
  • Choong Chee Keong, Lam Siew Yong, "The Determinants of Foreign Direct Investment in China: A Survey", The ICFAI Journal of Managerial Economics, The Icfai University Press, Volume V, Issue 2, pp 48-62, May 2007 (ISSN: NIL).
  • Lam Siew Yong, Choong Chee Keong, "A Study on Malaysian Consumers' Perception towards Chinese Electrical Home Appliances' Quality", The ICFAI Journal of Brand Management, The Icfai University Press, Volume IV, Issue 2, pp 47-64, June 2007 (ISSN: NIL).
  • Lam Siew Yong and Jamil Bojei, "The Icfai Journal of Service Marketing", The Icfai Business School, ICFAI University Press, Volume V, Issue 1, pp 6-24, March 2007 (ISSN: NIL).
  • Lam Siew Yong and Jamil Bojei, "Effects of technical quality, functional quality and satisfaction on trust", Banker's Journal Malaysia, Institute of Bankers Malaysia (IBBM), Volume 2006, Issue 130, pp 4-12, June 2006 (ISSN: NIL).

conference proceedings

book chapter
  • LAM SIEW YONG, JAMIL BOJEI, Factors Influencing the Use of Advertising by Married Working Malaysian Women, Kuala Lumpur, Malaysia: Pustaka Prinsip., 2000 (ISBN: NIL).