Dr Lam Siew Yong

journal article
  • Ai Na Seow, Siew Yong Lam, Yuen Onn Choong, Chee Keong Choong, "Online learning effectiveness in private higher education institutions: the mediating roles of emotions and students? learning behaviour", QUALITY ASSURANCE IN EDUCATION, Emerald Publishing, Volume 32, Issue 2, pp 180-196, March 2024 (ISSN: 0968-4883).
  • Khong Eng Mun, Seow Ai Na, Lam Siew Yong, "THE ROLE OF SOCIAL INTERACTION IN ENHANCING STUDENTS? ONLINE LEARNING EXPERIENCE", International Journal of Accounting, Finance and Business, Academic Inspired Network, Volume 8, Issue 52, pp 73-84, January 2024 (ISSN: 0128-1844).
  • Ching Ying Tian, Ai Na Seow, Lam Siew Yong, "WHY WORD-OF-MOUTH IS IMPORTANT FOR MEDICAL TOURISM? A QUALITATIVE STUDY", International Journal of Accounting, Finance and Business (IJAFB), Academic Inspired Network, Volume 8, Issue 48, pp 200-212, July 2023 (ISSN: 0128-1844).
  • Tan, Peter Sin Howe, Ai Na Seow, Yuen Onn Choong, Chi Hau Tan, Siew Yong Lam, "University students? perceived service quality and attitude towards hybrid learning: ease of use and usefulness as mediators", Journal of Applied Research in Higher Education, EMERALD PUBLISHING, September 2023 (ISSN: 2050-7003).
  • Siew Yong Lam, Kee Luen Wong, Thean Chye Lee, "A literature review and proposed framework TQM, market orientation and performance of service organizations", International Journal of Academic Research, PROGRESS PUBLISHING COMPANY, Volume 6, Issue 3, pp 1-10, May 2014 (ISSN: 2075-4124).
  • Johnn-Yee Choy, Siew-Yong Lam, Thean-Chye Lee, "SERYICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL INTENTIONS: REVIEW OF LITERATURE AND CONCEPTUAL MODEL DEVELOPMENT", INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH, PROGRESS PUBLISHING COMPANY, Volume 4, Issue 3, pp 11-15, July 2012 (ISSN: 2075-4124).
  • Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi, Kongkiti Phusavat, "A structural equation model of TQM, market orientation and service quality: Evidence from a developing nation", Managing Service Quality, Emerald, Volume 22, Issue 3, pp 281-309, May 2012 (ISSN: 0960-4529).
  • Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi, Binshan Lin, "The relationship between TQM, learning orientation and market performance in service organisations: an empirical analysis", Total Quality Management & Business Excellence, Routledge, Volume 22, Issue 12, pp 1277-1297, December 2011 (ISSN: 1478-3363).
  • CHEE-KEONG CHOONG, SIEW-YONG LAM, "FOREIGN DIRECT INVESTMENT, FINANCIAL DEVELOPMENT AND ECONOMIC GROWTH: PANEL DATA ANALYSIS", THE IUP JOURNAL OF APPLIED ECONOMICS, IUP Publications, Volume 10, Issue 2, pp 57-73, April 2011 (ISSN: NIL).
  • CHEE-KEONG CHOONG, SIEW-YONG LAM, ZULKORNAIN YUSOP, "PRIVATE CAPITAL FLOWS TO LOW-INCOME COUNTRIES: THE ROLE OF DOMESTIC FINANCIAL SECTOR", JOURNAL OF BUSINESS ECONOMICS AND MANAGEMENT, Vilnius Gediminas Technical University, Volume 11, Issue 4, pp 598-612, December 2010 (ISSN: NIL).
  • Voon-Hsien Lee, Siew-Yong Lam, Keng-Boon Ooi, Mohammad Samaun Safa, "Structural Analysis of TQM and Its Impact on Customer Satisfaction and Innovation", International Journal of Modelling in Operations Management (IJMOM), Inderscience Publishers, May 2010 (ISSN: NIL).
  • CHEE-KEONG CHOONG, SIEW-YONG LAM, "The Determinants of Foreign Direct Investment in Malaysia: A Revisit", Global Economic Review, Routledge: Taylor & Francis, Volume 39, Issue 2, pp 175-195, June 2010 (ISSN: NIL).
  • Choong Chee Keong, Lam Siew Yong, "The Determinants of Foreign Direct Investment in China: A Survey", The ICFAI Journal of Managerial Economics, The Icfai University Press, Volume V, Issue 2, pp 48-62, May 2007 (ISSN: NIL).
  • Lam Siew Yong, Choong Chee Keong, "A Study on Malaysian Consumers' Perception towards Chinese Electrical Home Appliances' Quality", The ICFAI Journal of Brand Management, The Icfai University Press, Volume IV, Issue 2, pp 47-64, June 2007 (ISSN: NIL).
  • Lam Siew Yong and Jamil Bojei, "The Icfai Journal of Service Marketing", The Icfai Business School, ICFAI University Press, Volume V, Issue 1, pp 6-24, March 2007 (ISSN: NIL).
  • Lam Siew Yong and Jamil Bojei, "Effects of technical quality, functional quality and satisfaction on trust", Banker's Journal Malaysia, Institute of Bankers Malaysia (IBBM), Volume 2006, Issue 130, pp 4-12, June 2006 (ISSN: NIL).

conference proceedings
  • Tan Sin Howe, Seow Ai Na, Choong Yuen Onn, Tan Chi Hau, Lam Siew Yong, UNIVERSITY STUDENTS? PERCEIVED SERVICE QUALITY AND ATTITUDE TOWARD HYBRID LEARNING: EASE OF USE AND USEFULNESS AS MEDIATOR ROLE, 2nd International Convention on Education Research and Management, June 2023 (ISBN: ISBN: 123-4-56-78).
  • Khong Eng Mun, Seow Ai Na, Lam Siew Yong, STUDENTS? PERCEPTION OF HIGHER INSTITUTIONAL SUPPORT TOWARDS ONLINE LEARNING SATISFACTION: THE MEDIATING EFFECT OF SELF- REGULATED LEARNING, Students? Perception of Higher Institutional Support Towards Online Learning Satisfaction: The Mediating Effect of Self-regulated Learning, February 2023 (ISSN: 2352-542).
  • Khong Eng Mun, Seow Ai Na, Lam Siew Yong, Students? Perception of Higher Institutional Support Towards Online Learning Satisfaction: The Mediating Effect of Self-regulated Learning, Proceedings of the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022), February 2023 (ISSN: 2352-5428).
  • Khong Eng Mun, Seow Ai Na, Lam Siew Yong, Students? Perception of Higher Institutional Support Towards Online Learning Satisfaction: The Mediating Effect of Self-regulated Learning, Proceedings of the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022), February 2023 (ISSN: 2352-5428).
  • Khong Eng Mun, Seow Ai Na, Lam Siew Yong, The Effects of Student Online Learning Competencies on Satisfaction and Retention: A Conceptual Paper, UNIVERSITI TUNKU ABDUL RAHMAN, September 2022 (ISSN: 978967247).
  • Seow Ai Na, Choong Chee Keong, Choong Yuen Onn, Lam Siew Yong, Chang Jing Jing, Chin Lai Kwan, Determinants of medical tourist?s destination loyalty: Evidence from Malaysia, THE 4TH LSPR INTERNATIONAL CONFERENCE ON COMMUNICATION AND BUSINESS (ICCB) 2021, March 2021 (ISSN / ISBN: NIL).
  • Ching Ying Tian, Seow Ai Na, Lam Siew Yong, NTECEDENTS OF WORD-OF-MOUTH GENERATION IN MEDICAL TOURISM, PROCEEDINGS OF THE GLOBAL TOURISM CONFERENCE GTC 2021, September 2021 (ISBN: EISBN 978-967-293).
  • Ai Na Seow, Siew Yong Lam, Chee Keong Choong, Yuen Onn Choong, Khiew Loon Lim, The Effect of Students? Desire on Their Online Learning Behaviour During the Covid-19 Pandemic: An Application of Goal-Directed Model, AiCoBM 2021 Conference Proceedings The 3rd AAGBS International Conference on Business Management (AiCoBM 2021) -Virtual, October 2021 (ISBN: 9789671100660).
  • SEOW AI NA,, CHOONG YUEN ONN, CHOONG CHEE KEONG, THE EFFECTIVENESS OF ONLINE LEARNING IN HIGHER EDUCATION: A CASE OF MALAYSIAN TOP PRIVATE UNIVERSITY, E-PROCEEDINGS OF THE SECOND LANGUAGE EDUCATION CONFERENCE (LEC) AND INTERNATIONAL INNOVATION TEACHING & LEARNING CONFERENCE (I-INTEL), November 2021 (ISBN: 978-99917-1-359-5).
  • LIM MEI KING, SEOW AI NA, LAM SIEW YONG, FACTORS INFLUENCING HIGHER EDUCATION STUDENTS? BEHAVIOURAL INTENTION FOR ONLINE LEARNING IN MALAYSIAN PRIVATE UNIVERSITIES, 8th International Conference on Business, Accounting, Finance, and Economics (BAFE 2020), October 2020 (ISBN: 978-967-2244-06-6).
  • Ching Ying Tiana, SEOW AI NA, LAM SIEW YONG, WORD-OF-MOUTH GENERATION IN MEDICAL TOURISM: THE EFFECT OF MEDICAL SERVICE QUALITY, PERCEIVED VALUE, AND SATISFACTION, 8th International Conference on Business, Accounting, Finance, and Economics (BAFE 2020), October 2020 (ISBN: 978-967-2244-06-6).
  • SEOW AI NA, CHOONG YUEN ONN, CHIN LAI KWAN, CHOONG CHEE KEONG, A NEW APPROACH TO DESTINATION LOYALTY DRIVERS: MEDICAL TOURISTS? SERVICE QUALITY, VALUE, E-HEALTH TECHNOLOGY USEFULNESS AND SATISFACTION, INTERNATIONAL CONFERENCE ON BUSINESS, ECONOMIC AND MANAGEMEN, THISTLE, JOHOR BAHRU, JOHOR, MALAYSIA, 26-27 November 2019 (ISSN / ISBN: NIL).
  • CHOONG CHEE KEONG, THERE IS ALWAYS RAINBOW AFTER THE RAIN FALLS: WIN-WIN COOPERATION BETWEEN MALAYSIA AND CHINA, 12TH CHINA-ASEAN THINK TANK STRATEGIC DIALOGUE FORUM, NANNING, GUANGXI ZHUANG AUTONOMOUS REGION, CHINA, 17-17 September 2019 (ISSN / ISBN: NIL).
  • San-San, Law, Mun-Yi, Leong, Yuan-Man, Ng, Nicholas ,Zhi-Hong, Jia-Jia, Sim, MODELLING CONSUMERS? ADOPTION IN MOBILE SHOPPING: EXTENDING UTAUT WITH TRUST AND SECURITY, The 19th Malaysian Finance Association Annual Conference (MFAC) 2017, utar kampar, 16-18 May 2017 (ISSN: 978-967-1).
  • Choon-Chieh, Ong, Yen-San, Yip, Siew-Yong, Lam, Jia-Wen, Yong, Hooi-Shan, Tan, & Kar- Yan, Lee, Compulsive Buying Behaviors among Generation Y- A Cycle Mapping of its Antecedents, Consequences and Implications for Policy Makers, International Conference on Business, Accounting, Finance, and Economics 2015 (BAFE 2015), Universiti Tunku Abdul Rahman, Kampar, Perak, Malaysia, 9-9 October 2015 (ISSN: Nil).
  • Poon, W.C., choong, C.K., lam, S.Y., Remittances, institutional innovations and economic development: Evidence from Malaysia, Second World Interdisciplinary Network for Institutional Research (WINIR) Conference: Institutions, Development and Globalization, Rio de Janeiro, Brazil, 10-13 October 2015 (ISSN: Nil).
  • KEE LUAN WONG, THEAN CHYE LEE, A LITERATURE REVIEW AND PROPOSED FRAMEWORK TQM AND PERFORMANCE IN MALAYSIAN SERVICE COMPANIES: THE MEDIATING EFFECT OF MARKET ORIENTATION, INTERNATIONAL CONFERENCE ON BUSINESS, ACCOUNTING, FINANCE, AND ECONOMICS 2013, UTAR KAMPAR, PERAK, October 2013 (ISSN: ).
  • LAM SIEW YONG, JAMIL BOJEI, THE RELATIONSHIPS OF SERVICE QUALITY, SATISFACTION AND TRUST WITH CUSTOMERS' COMMITMENT IN RETAIL BANKING, ASIA PACIFIC MARKETING CONFERENCE, November 2005 (ISSN: ).
  • LAM SIEW YONG, JAMIL BOJEI, EFFECTS OF TECHNICAL QUALITY, FUNCTIONAL QUALITY AND SATISFACTION ON TRUST, SEMINAR FEP 2005, November 2005 (ISSN: ).

book chapter
  • LAM SIEW YONG, JAMIL BOJEI, Factors Influencing the Use of Advertising by Married Working Malaysian Women, Kuala Lumpur, Malaysia: Pustaka Prinsip., 2000 (ISBN: NIL).