VALUE ADDED SERVICES AND IMPROVEMENT (VASI) IN THE ADMINISTRATIVE/SUPPORT & GENERAL STAFF PERFORMANCE APPRAISAL FORM
1. Background
1.1 UTAR aspires to cultivate a culture of continuous improvement philosophy among its staff members. Thus, the University introduced VASI in the staff performance appraisal system and allocated 10% of weightage.
1.2 SMC approved the staff performance appraisal forms for administrative staff in December 2010 and such form is used since January 2011.
1.3 It was noted that some staff are not sure what it means by VASI and what to put as their VASI contribution in the appraisal form.
2. Some ideas on VASI
DHR would like to share the understanding of VASI with staff members. The below are some ideas from DHR on VASI:
VASI is similar to that of Kaizen (改善) in the Japanese philosophy which means "improvement" or "change for the better". Thus, VASI can be referred as any act of improving the current situation or making deliberate effort for continually improvement with positive outcome in the workplace which would bring value added services to the customers, staff members, cost saving, improvement in internal work processes, problem solving and other situational leadership role which the staff has contributed during the appraisal period.
Examples of VASI and Positive Outcome:
The below list is only illustrative and by no means exhaustive.
|
No. |
Examples of VASI |
Examples of Positive Outcome |
|
1 |
Creating SOP/flowchart/manual/policy/ Guideline/handbook etc which is acceptable by department/division/ centre/institution/ faculty and not for individual and personal benefit. |
- These materials will serve as references for staff on-job training; reduce learning time; reduce error etc. - These materials are forms of knowledge management of the division/department.
|
|
2 |
Suggestion for improvement in workflow or work processes which is acceptable by department/division/centre/institution/faculty and not for individual and personal benefit. |
- Reduce cycle time; shorten timeframe etc.
|
|
3 |
Suggestion for improvement in work environment |
- Improve safety; health; work environment etc
|
|
4 |
Suggestion on ways to reduce cost/waste; maximize the use of resources; provide better and cheaper alternative ways to obtain resources. |
- Cost saving to the University |
|
5 |
Suggestion on innovative ideas (e.g. online services; mechanize work processes; creating template/form/formula/worksheet etc.). |
- Problem solving; efficiency; effectiveness etc. |
|
6 |
Providing training to new staff, colleague and others. |
- Foster teamwork; improve motivation; create sense of belonging; happy worki! ng environment etc.
|
|
7 |
Providing help to other staff when needed (in and out of own faculty/division/department! ). |
- Foster teamwork; getting work done etc. |
|
8 |
Providing help through situational leadership role. |
- Problem solving; getting work done; good role model etc. |
|
9 |
Providing positive strokes to staff members, students and others. |
- Cheer up the work environment; happy workplace; foster teamwork; feeling good; promote good customer service etc.
|
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10 |
Providing leadership by example such as initiating re-cycle/energy conserve campaign, promoting good corporate citizenship activities etc. |
- Creating good image of the University/ Faculty/Division/Department.
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